Privacy Policy
how do we store and secure client informations
Privacy Policy
At Serenity African Adventure, we are committed to protecting the privacy and confidentiality of our clients’ personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with our website or book any of our services.
Information We Collect
We collect personal information to help us provide personalized safari planning and seamless service. This includes:
📌 Information you provide directly:
- Full name
- Email address
- Phone number
- Nationality
- Travel preferences & special requests
- Passport details (if required for booking flights or permits)
- Billing and payment information (only when necessary)
📌 Automatically collected (via cookies and analytics tools):
- IP address
- Browser type
- Device type
- Pages visited on our website
- Time spent on each page
How We Use Your Information
Your personal information helps us:
- Respond to inquiries and send tailored safari proposals
- Confirm bookings (accommodation, activities, permits)
- Process secure payments (through trusted third-party gateways)
- Send updates, confirmations, and travel documents
- Improve our website and user experience
- Share promotional offers (only with your consent)
We do not sell, rent, or share your personal information with any third party for marketing purposes.
How We Store and Secure Your Data
We implement strong technical and organizational measures to protect your data.
🔐 Security practices include:
- SSL encryption on our website (HTTPS protocol)
- Secure data storage behind firewalls
- Password-protected access for staff and admins
- Role-based permissions for internal systems
- Regular backups and security updates
Sensitive client data (e.g., passport scans, payment details) is stored only for the duration required and securely deleted afterward.
Third-Party Services
We may use trusted third-party tools (e.g., Google Analytics, payment processors, email platforms) that may collect data in accordance with their privacy policies. We ensure that these partners are compliant with relevant data protection regulations.
Cookies and Tracking
Our website uses cookies to enhance functionality and gather usage statistics. You can adjust your browser settings to decline cookies at any time. However, this may impact your website experience.
Your Rights
You have the right to:
- Access your personal data
- Correct inaccuracies
- Request deletion of your data
- Withdraw consent at any time
- Lodge a complaint with a data protection authority
To exercise any of these rights, contact us at:
📧 Email: bookings@africanserenity.com
Data Retention
We retain your data only as long as necessary for the purposes outlined above or as required by law. Client data related to travel bookings is typically retained for up to 24 months unless you request deletion sooner.
We may occasionally update this privacy policy. When we do, we will revise the “Effective
Date” at the top of this page. You are encouraged to review this policy regularly.
Contact Us
If you have questions or concerns about this policy or how we handle your data, please contact us at:
Serenity African Adventure
📧 Email: bookings@africanserenity.com
📞 Phone: Get in touch
UK +44 7496 600 085
128 City Road, London EC1V 2NX
(Tanzania) +255 782 345 625
P.O. Box 7000 Arusha, Tanzania.com
🌍 Website: https://www.africanserenity.com/